This
is a DRAFT posting – interim comments most welcome
The lack of awareness that Cognitive Biases and
Groupthink impair judgement and decision making capabilities is a shameful part
of modern political, diplomatic, moral and religious discourse.
We are surrounded by biased opinions and we can –
each and every one of us – be guilty of holding them without realising.
Listening to or engaging in a debate on religion, a civil war, an independence
referendum, a business plan or whatever, is an infuriating process when
genuinely held beliefs contradict each other. To deal with this, we must do proportionately
more to challenge the conditions that produce biased beliefs, rather than challenge
the actual beliefs themselves.
It has often been said that there is more than one
truth to a narrative. However, some individuals or organisations blatantly
ignore or unjustifiably belittle narratives that do not concur with their own
agenda. In consequence, assertions from stances that lack any empathy with
others tend to lead on to heated discourse at best, or violent conflict at
worst.
While it may often be more appropriate to counter the
logical fallacies of an argument, it is the ignoring of Cognitive Biases or
Groupthink conditions that paves the way either for never-ending clashes of
partisan dogmas, or for the emergence of false consensuses that conceal the risks
of failure. This omission does not aid the achievement of desirable long-term outcomes. While I make no claims to be a psychology
expert, I believe there are widespread benefits to raising awareness of
Cognitive Biases and Groupthink, and in making use of this awareness so as to
better understand root causes of differences, and to manage expectations in
dealing with the issues arising.
If you want to undermine a dogmatic stance, then it
is worth recognising how a head-on, argumentative confrontation seems more likely
to result in intransigent hostility than a change of opinion. Would it not be
better to challenge the processes that have produced prejudice or entrenched doctrines?
Raising awareness can be achieved by employing the
lexicon of biases in discussions; challenging ourselves to be less vulnerable
to biases than others; and then – only then – exposing our antagonists’
vulnerabilities to these same biases.
Throw down the gauntlet. Rather than saying: “I’m
right – you’re wrong”; or “I speak the truth – you lie”; or even: “I am good –
you are evil”, you might say: “I believe I am more likely to be right than you
are because my measures to cope with bias are better than yours, but if you
think otherwise: prove it.” This is certainly not a pithy style of argument, but
if the alternative is a vociferous exchange of entrenched assertions and
counter-assertions, then it might be preferable. Moreover, it should help
expose the narrow-minded for what they are, and undermine those who wish to
participate in untenable blame-games or those who manipulate public debate with
the distorted arguments of a propaganda machine. And with any luck, it should
improve the rationality of one’s own arguments.
So here are some Groupthink symptoms
to
be wary of:
1.
The unquestioning belief in the morality of a cause
leading to the disregard of the consequences of actions;
2.
The direct pressure of conformity where questioning
is seen as disloyal or heretical to the group;
3.
Self-censorship which, if not discouraged, will
suppress ideas that might be seen to deviate from a perceived group consensus;
4.
The illusion of unanimity where silence is interpreted
as consent;
5.
The existence of mind guards who suppress
dissenting and inconvenient information;
6.
The stereotyping of opponents as evil or stupid
will misinform and misdirect decision-making;
7.
The illusion of invulnerability that fosters
misplaced optimism and risk taking;
8.
The collective rationalisation in which group
members ignore warnings of failure.
And here are a selection of Cognitive Biases to be wary of:
1.
Confirmation bias – a tendency to seek information that confirms preconceptions but
discounts contradicting information;
2.
Self-serving bias – a tendency to emphasise one’s own successes rather than failures;
3.
Belief bias – where logic is adversely affected by belief in a conclusion ;
4. Halo effect –
where perceptions of somebody’s capabilities or opinions are influenced by
unconnected facts (celebrity status for example);
5. Availability heuristic – a
tendency to draw conclusions based on more memorable events whilst possibly
overlooking more pertinent events;
6. Bandwagon
effect – a tendency to act as others around you do;
7. Positive
Expectation Bias – a tendency to believe things can only get better;
8.
Negativity
Bias – whereby more attention is paid to bad news;
9. Ingroup
Bias – a tendency to overestimate the capabilities of one’s
own group;
10. Projection Bias – a tendency to think
others think like you.
#BiasBingo
So
here is the idea: if you perceive an opinion that you genuinely believe is
affected by conditions that encourage bias, point it out – helpfully and
politely. The tag “#BiasBingo” with a little explanation would contribute to
raising awareness of the issue across social media. We should also have the
good grace to accept bias vulnerabilities being pointed out of ourselves.
Remember
it is not a question of stating: “I’m right – you are wrong”. It is more a
matter of: “Please reassure that your views are not unduly affected by Groupthink
or Cognitive Biases.” If not: “Your argument/decision would be perceived as
more credible if there was greater evidence that its vulnerability to the
following Groupthink or Cognitive Biases were less…”
I
would expect those people or organisations that are most vulnerable to bias to
be those who are also the most riled by having it pointed out to them. However,
this is not a scientifically-backed assertion and perhaps it is subject to my
own biases – especially the Fundamental Attribution Error. It may also prove
easier to point out the organisational and cultural conditions that foster
Groupthink than trying to make verifiable accusations of Cognitive Biases.
So sit back and watch an election campaign, TV
debate or whatever, and highlight those biases. Tweet a #BiasBingo message if
you feel like it, or perhaps draw up a score card and see if you can beat your
colleagues at spotting a full set of biases, a pair, four of a kind, whatever.
You define the rules, but be fair and never ignore your own potential bias blind
spots. Just get out there and raise awareness.
Further
reading:
Dvorsky, G The 12
cognitive biases that prevent you from being rational http://io9.com/5974468/the-most-common-cognitive-biases-that-prevent-you-from-being-rational
Janis,
Irving L. Victims of Groupthink, New York: Houghton Mifflin (1972); and Groupthink:
Psychological Studies of Policy Decisions and Fiascoes, New York: Houghton Mifflin
(1982).